Frequently Asked Questions

Orders & Delivery

How long does delivery take?

Orders are processed within 1–3 business days. Delivery then typically takes 7–21 business days. Every order is tracked, and you'll get a tracking link by email as soon as it's dispatched.

Do you offer free delivery?

Yes — free UK delivery on every order. No minimum spend.

Can I track my order?

Yes. Once your order is dispatched you'll receive a tracking number and link by email. You can also log in to your account to view order status.

Can I change or cancel my order?

We process orders quickly. If you need to change or cancel, email Poppy@gobuddiess.com within 2 hours of ordering and we'll do our best to help.

Returns & Refunds

What is your return policy?

We offer a 14-day return window from the date you receive your order. Items must be unused and in their original packaging. See our full Refund Policy for details.

How do I start a return?

Email Poppy@gobuddiess.com with your order number and the reason for return, and we'll guide you through it.

When will I receive my refund?

Once we've received and inspected your return, refunds are processed to your original payment method within 10 business days.

Products

Are your products genuine?

Yes. Everything we sell is sourced from vetted suppliers and accurately described on each product page. Our mobility range is designed with pet wellbeing in mind.

Do you restock sold-out products?

We do our best to restock popular items. Sign up for stock notifications on the product page to be alerted when an item is back.

Payments

What payment methods do you accept?

All major credit and debit cards (Visa, Mastercard, Amex), plus PayPal, Apple Pay and Google Pay.

Is my payment information secure?

Yes. All payments are processed through Shopify's secure, PCI-DSS compliant and SSL-encrypted checkout.

Still have a question? Contact us here and we'll get back to you within 24 hours.